Refund & Returns Policy

1. Overview

At ChiEze Farm, we aim to supply agricultural products that meet the descriptions and quality standards communicated to our customers.

This Refund & Returns Policy explains how customers can report problems with an order, request a cancellation, or seek an appropriate remedy.

This policy is subject to applicable consumer protection laws and does not restrict any rights that customers cannot lawfully waive.

2. Perishable Agricultural Products

Some agricultural products are perishable and may require special handling or prompt storage after delivery.

Because product conditions can change quickly, customers are encouraged to inspect perishable products promptly upon receipt.

Return eligibility will depend on the nature of the product, the reason for the request, and applicable legal requirements.

The perishable nature of a product does not automatically remove a customer's statutory rights where goods are defective, unsafe, or materially different from their description.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or materially different from what was ordered, please contact ChiEze Farm as soon as reasonably possible.

Provide your order reference, a description of the issue, and photographs where available to help us investigate.

Depending on the circumstances and applicable law, an appropriate remedy may include replacement, correction of the order, or a refund.

4. Reporting an Order Problem

Customers can report order problems through the official ChiEze Farm contact page.

Please include your name, order reference, contact information, the affected products, and a description of the issue.

We will review the request and communicate the next steps.

5. Order Cancellations

Customers who wish to cancel an order should contact ChiEze Farm as soon as possible.

Cancellation options may depend on whether the order has been confirmed, prepared, dispatched, or delivered.

Where a cancellation is accepted or required by law, any applicable refund will be processed in accordance with the agreed terms and applicable legal requirements.

6. Returns

Do not send products back without first contacting ChiEze Farm for return instructions.

Where a physical return is appropriate, we will communicate the return method and any relevant collection or delivery arrangements.

Return shipping costs and responsibility will be determined based on the reason for the return, the circumstances of the order, and applicable law.

7. Refund Processing

Approved refunds will be processed through an appropriate payment method, ordinarily the original payment channel where available.

The time required for funds to appear may depend on the payment provider or financial institution.

We will communicate the applicable refund processing timeframe when confirming an approved refund.

8. Product Quality and Natural Variation

Agricultural produce may naturally vary in shape, size, color, or appearance.

Minor natural variations that do not affect agreed product characteristics may not necessarily constitute a defect.

However, customers remain entitled to applicable remedies where products fail to meet required standards or are materially misrepresented.

9. Non-Delivery

If you have not received an order within the communicated delivery period, please contact us with your order reference.

We will investigate the delivery status and arrange an appropriate resolution in accordance with the circumstances and applicable law.

10. Contact Us

For cancellation requests, delivery concerns, returns, or refunds, please contact ChiEze Farm through our official contact page.