Privacy Policy

1. Introduction

ChiEze Farm (“we”, “us”, or “our”) is committed to respecting and protecting the privacy of visitors, customers, and business partners who interact with our website and services.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you browse our website, contact us, or purchase our agricultural products.

2. Information We Collect

We may collect information you voluntarily provide, including your name, email address, telephone number, delivery address, order details, and messages sent through our contact forms.

When you place an order, we may collect transaction information, including purchased products, quantities, payment status, and delivery preferences.

We may also collect technical information such as device type, browser information, IP address, and website usage information where applicable.

3. How We Use Your Information

We use your information to process orders, coordinate deliveries, respond to inquiries, provide customer support, and communicate important information about your purchases.

We may also use relevant information to maintain website security, improve our services, manage business operations, and comply with legal obligations.

We will only send promotional communications where permitted by applicable law, and you may opt out of such communications.

4. Legal Basis for Processing

Where required under applicable data protection law, we process personal information on an appropriate legal basis, including contractual necessity, consent, compliance with legal obligations, or legitimate interests.

Where we rely on consent, you may withdraw that consent subject to applicable legal requirements.

5. Payments and Transactions

Payments may be processed through authorized third-party payment service providers.

Depending on the payment method used, payment providers may collect and process payment information under their own privacy policies and security practices.

ChiEze Farm may retain relevant transaction references and payment status information for order processing, customer support, and recordkeeping.

6. Sharing Your Information

We may share necessary information with delivery partners, payment processors, website hosting providers, customer support services, and professional advisers where required to operate our business.

We may also disclose information where required by law or a lawful request from a competent authority.

We do not sell customers' personal information.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

Although we take appropriate precautions, no online system can guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with applicable legal obligations, resolve disputes, and maintain relevant business records.

9. Your Rights

Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and to object to certain processing activities.

You may also have the right to withdraw consent where consent is the legal basis for processing, or to raise a complaint with the appropriate data protection authority.

To exercise your rights, please contact us using the contact details provided on our website.

10. Cookies

Our website may use cookies and similar technologies that are necessary for functionality, security, and user preferences.

If optional analytics or marketing technologies are used, we will provide appropriate information and consent controls where required by law.

11. Third-Party Websites

Our website may include links to third-party websites or external services.

We are not responsible for the privacy practices of independently operated websites, and we encourage visitors to review their respective privacy policies.

12. International Data Transfers

Some technology providers may process information outside Nigeria.

Where international transfers occur, we will take steps to ensure they are carried out in accordance with applicable data protection requirements.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, website functionality, or legal obligations.

Updates will be published on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact ChiEze Farm through our official contact page.